I ordered a cookie bouquet for my mother in Tampa, Florida. I live in Michigan. My mother admitted 2 weeks later that the cookies were so bad that she threw them away. I spent a total of $90 for the bouquet. I called the store and after going through the channels, many phone calls I finally got someone to talk with me. The girl who answered the phone stated that they bake cookies on Mondays and if they didn't go out until Friday they could have been stale. Then she asked me if my mother froze them, because sometimes they taste bad after they thaw. WHAT????
Anyway, they offered to send her another basket, which I said No. But they sent one anyway, of the same cookies, my mother and cousin tried them and said they were just as bad as the first batch. I asked for a refund and the manager said " no refunds" but sent me a $55 gift for more cookies.
Here is the catch. The gift certificate is only good at their store.
Thanks for nothing.
Product or Service Mentioned: Cookies By Design Cookies.
Monetary Loss: $90.