I ordered from them and when my recipient told me she never received them I found out just how bad their customer service is. Not only was my complaint poorly handled, when I was given the name of who to complain to I found out they were related.
Even then, my complaint email was was bounced back and the phone calls I placed were never returned. This is not a good company to deal with when you have a problem. I would urge you to try edible arrangements instead of cookies by design.
Healthier to boot! No replacement cookies, no refund, no return phone calls, what more can I say...
Review about: Cookies By Design Cookies.