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My mother sent me a basket of cookies for my birthday and the cookies were so dry and stale tasting that I was embarrassed to share them. I have always loved Cookies By Design when they had their own delivery, but since they do not deliver themselves any more it taste...
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Review
#896259 Review #896259 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Reason of review
Bad quality
I ordered their Mothers Day basket of decorated cookies online for my mom in Alabama. They were not delivered on my specified date, but one day early. (Not so much of a big deal). My mom and my sister reside together and both told me the cookies were tasteless and...
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Review
#845958 Review #845958 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Reason of review
Bad quality
1.0
Details
I CALLED THE WEDNESDAY BEFORE VALETINES DAY AND ORDERED MY DAUGHTERS FAMILY A COOKIE BOUQUET. I LEAVE IN ANOTHER STATE SO I GAVE THE WOMAN MY DAUGHTERS CELL PHONE SO SHE COULD PICK THEM UP. THEY NEVER CALLED HER . I CALLED MY DAUGHTER AND SHE FINALLY WENT AND PICKED...
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1 comment
Anonymous
#1111348

*** happens. Get over it.

Review
#789428 Review #789428 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Reason of review
Poor Service
Preferred solution
Let the company propose a solution
1.0
Details
I had phoned cookies by design and had spoken to Jon 4 times to explain how important it was have a tin of cookies ready for Tues. morning and explained why it was so important because my friend was returning to her home country. Tues morning got there and Stephanie...
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Review
#696542 Review #696542 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Reason of review
Order processing issue
1.0
Details
I placed an order online on a Friday for a Monday delivery. I have been trying to get a hold of someone at the store and there is no answer....straight to voicemail. No mention of it being Cookies by Design...just a generic, "leave a message". I called customer service...
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Review
#684261 Review #684261 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Cons
  • No one to speak to
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Full refund

Cookies By Design review in Clarkston, Michigan: Not a quality product

I ordered an "Under the Sea' cookie bouquet for my nephew's first birthday. The cookies arrive - 5 of the 7 were broken! So, instead of being the centerpiece the gift sat in his room in a box. They shipped them without bubble wrap just wrapped in cellophane. When I called, they said they had been having problems with shipping. They offered to send a replacement but the party was over and the cookies are more for looks than taste - they don't really taste that great. Then they offered a credit....why w I had to argue with customer service to get a refund! These cookies are way to expensive to not be properly shipped!
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Review
#673240 Review #673240 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Reason of review
Damaged or defective
Loss
$95
1.0
Details
my son lives in arizona and the store that I have to deal with 2 years ago that i asked to call before delivering as it is 110 degrees refused saying that it did not have time to call therefore I cancelled the order. I decided this year to give another chance but...
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Review
#634551 Review #634551 is a subjective opinion of poster.
Cons
  • No one to speak to
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Cookies By Design review in Brookfield, Wisconsin: Awful, stale cookies and VERY pricey

3.0
Details
They were delivered as promised and looked great. The decorated cookies were stale tasting and the frosting was hard. They would taste amazing if they were fresh. If this is your business how can you not have fresh stock? The chocolate chip cookies that came with it were awful. I threw them out. How can you mess up something as basic as chocolate cookies. I tried to figure out why they tasted so bad, but they didn't taste like anything actually, no flavor. The cost for 4 decorated cookies and 1 dozen chocolate cookies delivered was $75. Even if they were amazing that is pretty pricey.
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Review
#599905 Review #599905 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Reason of review
Bad quality
2.0
Details
Cookies By Design - Cookies Review from Orange Park, Florida
I ordered cookies today to be delivered to my husbands job. I wanted the lots of love basket, this came with cookies he likes. He comes home with his cookies. It was not what I ordered. It was literally 5 decorated cookies wrapped in plastic. The message I sent to my...
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Review
#594763 Review #594763 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Reason of review
Bad quality

Cookies By Design review in Houston, Texas: Business delivery 8-5

I placed an order 2 days in advance, so that there would be no problems. Only to find out they did not deliver until after 4:15 p.m. I was incredibly disappointed that the cookies were delivered so late. I did not order the least expensive arrangement either. The person who was supposed to receive the cookies had left work at 4:00 p.m. When I called the store, they told me they were sorry, but that they deliver from 8 to 5 p.m. It just isn't exciting to get cookies on your way out of the office, just saying.
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Review
#549789 Review #549789 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Reason of review
Problem with delivery