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Cookies By Design in Pittsburgh, Pennsylvania - Wow !

so let me start by saying these are super cute...... but that is it. my employer decided to buy each employee these for a birtday gift.... not one person liked them. there cookies taste like flour... very dry very little flavor.. im beside myself on the amount of people who give them good reviews.... its crazy!
1.2
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
#1349570
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June 30th contacted Darylyn via email for 10 baskets w/2 dz additional cookies. Was quoted for 16 baskets. Once she corrected this I noticed they didn't add the additional cookies. Several days and emails later Rep Veronica was unable to correct the quote and I was...
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1.0
#1348451
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Cookies By Design - Love those cookies!!!

For mothers day i received a bouquet of cookies i am in LOVE with cookies by design. Great service Great cookies. I have sent them to my daughters and son. I am happy with your services
5.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
#1254152
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Instead of shipping what I ordered (cookie cake), they said it couldn’t be shipped and sent something else (cookie basket). There should’ve been a disclaimer on the web site stating they couldn’t ship the cakes. They “upgraded” my order from a cookie cake to a simple...
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1.0
#1249089
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Cookies By Design - Complaint

I never got anyone on the line!
#1216972
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When I paid an extra $22 for next day (Saturday) delivery, why should I have to spend over 40 minutes on hold with UPS on Saturday evening - having them tell me to have patience at 9 pm at night when my order was supposed to be delivered by 1 pm? Their window of...
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#1214152
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How is this company still in business? I have never experienced worse customer service than this company. I would never recommend this company to any individual, unless you plan on picking up and delivering the item yourself. I placed an order for Valentine's Day, two...
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1.0
I didn't like
  • Entire experience
#1211552
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Paid additional for same day delivery. Didn't get delivered until the next day. Called customer service. They stated there's a cut off time for orders. Then they shouldn't charge me for same day delivery. There's no pop-up alerting the consumer they missed the cut off...
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1.6
I didn't like
  • Failed to deliver on time although paid additional cost
  • Customer service
#1206801
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Resolved
I paid $18 extra to have a cookie arrangement delivered on the Friday before Christmas (it was a delivery option and no where did it state this could be a problem or warning of any kind). I placed the order and received the email confirmation with the delivery date of...
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3.9
I liked
  • Variety of cookie arrangements
I didn't like
  • Customer service
  • Failed to delivery after paying extra
#1161344
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Have no idea if the cookies are delicious or not. No idea what the product presentation is either. I do know that their customer service is a failure and that their guarantees are failures as well. Paid $25 extra for two day delivery and it will not be delivered until...
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1.0
I didn't like
  • Failed to deliver on time although paid additional cost
#1154559
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