Cookies By Design
Cookies By Design Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cookies By Design has 1.6 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cookies look pretty, Variety of cookie arrangements, Nice website.
Cons: Customer service, Failed to deliver on time although paid additional cost, No one to speak to.Recent recommendations regarding this business are as follows: "Never use them", "TRY ANOTHER COMPANY", "If you want a specific day delivery do not buy from them.", "AVOID", "I would be aware ! Maybe I'm wrong if they would communicate. So far, they will not don't and wont".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cookies By Design has 1.6 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cookies look pretty, Variety of cookie arrangements, Nice website.
Cons: Customer service, Failed to deliver on time although paid additional cost, No one to speak to.Recent recommendations regarding this business are as follows: "Never use them", "TRY ANOTHER COMPANY", "If you want a specific day delivery do not buy from them.", "AVOID", "I would be aware ! Maybe I'm wrong if they would communicate. So far, they will not don't and wont".
Most users ask Cookies By Design for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Awful customer service
User's recommendation: Never use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- Nice website
- Terrible customer service
Preferred solution: Not looking for anything just want others to know
User's recommendation: If you want a specific day delivery do not buy from them.
No delivery
User's recommendation: TRY ANOTHER COMPANY
Non Delivery
User's recommendation: AVOID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Plano, TexasNOT Even Close to 100% Satisfied
Hello-
Over the past year I have received 5 cookie bouquets from your company as gifts. Three out of five bouquets were delicious and created a loyal returning customer.
However, the last two bouquets have been thrown directly in the trash as the cookies were stale and tasted terrible. My most recent bouquet (Order # 316509*-***5672), received for my birthday, was so terrible it prompted me to make several uncompleted calls to your customer service department to complain.
I've left 2 voicemails, been disconnected 3 times after a recording told me the mailbox was full, so now I am down to my last resort...email.
My gift note says "Satisfaction Guaranteed" If not 100% satisfied, we will do whatever it takes to make it right". Please consider this email my last request for your company to "make it right" before I share my dissatisfaction with your company and product to every social media platform known to mankind.
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Grand Prairie, TexasFrustrated customer
User's recommendation: I would be aware !! Maybe I'm wrong if they would communicate. So far, they will not don't and wont
Return
Preferred solution: Full refund
Bad Customer Service disappointed little kid.
Preferred solution: Full refund
User's recommendation: DONT BOTHER, NOT WORTH IT>
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEaster order
- Cookies look pretty
- Failed to deliver on time although paid additional cost
Preferred solution: Let the company propose a solution
User's recommendation: Buy elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo delivery for my grandson--
They did say I would be receiving a refund--big deal--my grandson got nothing--
- Entire experience
Preferred solution: Full refund
User's recommendation: Don't do it--
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hyattsville, MarylandAwful Customer Service & Delivery
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service
- Customer service
- Entire experience
Preferred solution: Full refund
User's recommendation: don't order anything if its for a b-d or anniversary, etc. since it probably won't get there!
Never Processed My Order
Preferred solution: Apology
User's recommendation: Don't use this company. Reliability is huge. I would not have known had I not called. There are too many other options out there.
Don't order from here
- Variety of cookie arrangements
- Cookies look pretty
- Customer service
- No one to speak to
- Failed to deliver on time although paid additional cost
Preferred solution: Full refund
My package say it was left outside the house
- No one to speak to
Preferred solution: Full refund
Total disappointment
- Placing order
- No one to speak to
- Failed to delivery after paying extra
Preferred solution: Full refund
About
Cookies by Design was started in 1983 by an unemployed housewife Gwen Willhite. The company provides customers with the cookie bouquets - the combination of two traditional gifts - flowers and sweets. The sweet and flowers are elaborately arranged in baskets to serve as tasteful gifts for any occasion. In 1986 the entrepreneur moved her business to Dallas, Texas and a year later the first Cookie Bouquet shop was opened.
Nowadays Cookies by Design is headquartered in Plano, Texas. In 2004 the name Cookie Bouquet shops was changed to "Cookies by Design".
Cookies By Design is ranked 428 out of 1449 in Food Manufacturers category
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I totally agree with this complaint! I had a similar situation and the same CS Chris was indeed combative and her customer service skills are abhorrent.
Her tactics were to make excuses for not delivering on time and how it is ultimately not their fault. To be honest; if they were to email me or call to say the basket could not be delivered on time; I would have been understanding. But when I have to reach out several days later when I learned my gift was not delivered, I find that irresponsible and repugnant!
I am now going to Mrs. Fields.