Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Cookies By Design review: My package say it was left outside the house

I need to speak with someone. I am dang Mad all that money I spend with you guys just to not have my package and I went online to order the same thing just to find out they out the sizes
View full review
Most Helpful
Review
#1717397 Review #1717397 is a subjective opinion of poster.
Service
Cookies By Design Shipping Service
Cons
  • No one to speak to
Reason of review
Never got my package
Loss
$344
Preferred solution
Full refund
A cookie basket was ordered on Wednesday June 26 order #2694853 UPS tracking #1ZA5F2140294604767 to Jackson Sigler who just had surgery residing at 10 Kristen Road Stafford Va 22556. An attempt was made to deliver and address was said to be incorrect. I contacted UPS...
View full review
Review
#1572028 Review #1572028 is a subjective opinion of poster.
Pros
  • Placing order
Cons
  • No one to speak to
  • Failed to delivery after paying extra
Reason of review
Problem with delivery
Loss
$80
Preferred solution
Full refund

Cookies By Design review: No delivery assumed duplicate

1.1
Details
Ordered cookies for husband, not delivered on day requested, called several times. Finally told someone thought it was a duplicate, didn't bother to call and check, and if recorded as stated then they would have known.
View full review
Review
#1475464 Review #1475464 is a subjective opinion of poster.
Service
Cookies By Design Delivery Service

Cookies By Design review in Pittsburgh, Pennsylvania: Wow !

1.2
Details
so let me start by saying these are super cute...... but that is it. my employer decided to buy each employee these for a birtday gift.... not one person liked them. there cookies taste like flour... very dry very little flavor.. im beside myself on the amount of people who give them good reviews.... its crazy!
View full review
Review
#1349570 Review #1349570 is a subjective opinion of poster.
Product
Cookies By Design Cookies
1.0
Details
June 30th contacted Darylyn via email for 10 baskets w/2 dz additional cookies. Was quoted for 16 baskets. Once she corrected this I noticed they didn't add the additional cookies. Several days and emails later Rep Veronica was unable to correct the quote and I was...
View full review
Review
#1348451 Review #1348451 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Cookies By Design review: Love those cookies!!!

5.0
Details
For mothers day i received a bouquet of cookies i am in LOVE with cookies by design. Great service Great cookies. I have sent them to my daughters and son. I am happy with your services
View full review
Review
#1254152 Review #1254152 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Reason of review
Good quality
1.0
Details
Instead of shipping what I ordered (cookie cake), they said it couldn’t be shipped and sent something else (cookie basket). There should’ve been a disclaimer on the web site stating they couldn’t ship the cakes. They “upgraded” my order from a cookie cake to a simple...
View full review
Review
#1249089 Review #1249089 is a subjective opinion of poster.
Service
Cookies By Design Delivery Service
Reason of review
Not as described/ advertised

Cookies By Design review: Complaint

I never got anyone on the line!
View full review
Review
#1216972 Review #1216972 is a subjective opinion of poster.
Reason of review
Poor customer service
When I paid an extra $22 for next day (Saturday) delivery, why should I have to spend over 40 minutes on hold with UPS on Saturday evening - having them tell me to have patience at 9 pm at night when my order was supposed to be delivered by 1 pm? Their window of...
View full review
Review
#1214152 Review #1214152 is a subjective opinion of poster.
Service
Cookies By Design Next Day Delivery Service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution
1.0
Details
How is this company still in business? I have never experienced worse customer service than this company. I would never recommend this company to any individual, unless you plan on picking up and delivering the item yourself. I placed an order for Valentine's Day, two...
View full review
Review
#1211552 Review #1211552 is a subjective opinion of poster.
Service
Cookies By Design Delivery Service
Cons
  • Entire experience
Reason of review
Poor customer service
Loss
$54
Preferred solution
Full refund

Contact Cookies By Design Customer Service

Website:
Mailing Address:
1865 Summit Ave. Ste 607
Plano, Texas 75074
United States
Phone:
(800) 945-2665
All Cookies By Design Contacts

Cookies By Design Products and Services Reviews

Compare Cookies By Design to

Cookies By Design
Cookies By Design
1004 reviews
1.6
VS
Oreo
Oreo
1004 reviews
2.3
Compare Cookies By Design vs Oreo
1.6
Details

Update by user Mar 09, 2018

I forgot to add. For my message on the cookie, I wanted script.

They did not do script. Looked messy like a child wrote it...

and in print. Why provide these options if it can't be delivered.

Original review posted by user Mar 09, 2018

Paid additional for same day delivery. Didn't get delivered until the next...
View full review
Review
#1206801 Review #1206801 is a subjective opinion of poster.
Service
Cookies By Design Same Day Delivery Service
Cons
  • Failed to deliver on time although paid additional cost
  • Customer service
Reason of review
Pricing issue
Loss
$80
Preferred solution
Price reduction