I ordered an "Under the Sea' cookie bouquet for my nephew's first birthday.The cookies arrive - 5 of the 7 were broken!
So, instead of being the centerpiece the gift sat in his room in a box. They shipped them without bubble wrap just wrapped in cellophane. When I called, they said they had been having problems with shipping. They offered to send a replacement but the party was over and the cookies are more for looks than taste - they don't really taste that great.
Then they offered a credit....why w I had to argue with customer service to get a refund!
These cookies are way to expensive to not be properly shipped!
This reviewer shared experience about damaged or defective and wants this business to read this review and look into the issue (if any) as the author lost $95. The author is overall dissatisfied with Cookies By Design. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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