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the cookies by Design website does not tell customers that the cookies they order online will be shipped from a warehouse in Plano,Texas instead of being delivered by a shop that is local to the recipients area.

They ship previously frozen cookies for an excessive delivery fee and pretend they are coming from the local bakery. The product does not even look like the cookies on the website.

Always choose hand delivery on the website if you do h order online.

Never place an order with the 888 number as it is a call center in Texas. Always ask for the phone number of the local shop.

Cookies By Design is only a good product if it is delivered from the local bakery.

Product or Service Mentioned: Cookies By Design Cookies.

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We sometimes have to ups cookies from our location. I will tell you, being a franchise and not working at corporate , we do bake and decorate the cookies then shrink wrap them to ensure safe arrival to the destination


Karen is right. Hand Delivery is NOT available everywhere.

HOWEVER, calling a local shoppe ANYWHERE directly will get you an assist for a phone number TO a local shop closer to your delivery destination. The franchise shops CAN ship, and they take better care and precautions doing so, unlike Texas.


Hand delivery is not available everywhere.

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