Order cookies from this company 10 days prior to the date we wanted them delivered. They arrived BROKEN and three days LATE.
Person who received them called them cookie dust! Called the local franchise, their solution: 15% off my next purchase. Like I will ever purchase from Cookies by Design again! They went as far to blame UPS for the delivery issue (the company they chose and I paid $20 additional fees for).
Told me I should direct my anger at UPS, not the Cookies by Design. Horrible company. Horrible customer service.
Don't do business with them. I am sorry I did!
Product or Service Mentioned: Cookies By Design Cookies.
Monetary Loss: $59.