Dallas, Texas
Not resolved

I ordered a Christmas cookie bouquet to be delivered to a friend in the Dallas metro plex. Two weeks later I found out the bouquet was not received because my friend had recently moved in town.

I contacted Cookies by Design who said they had left the cookies on the porch of the mistaken address. Nowhere on their website does it say they leave warm cookies on porches.

Their online policy does state that in case of wrong address, they will re-deliver for a $12 fee. They refused to honor the re-delivery policy and refused to answer the BBB complaint I filed.

Product or Service Mentioned: Cookies By Design Cookies.

Monetary Loss: $48.

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I myself work at a cookies by design and no where does it say we deliver warm cookies.


"In case of wrong address" means that if THEY took it to the wrong address not if YOU gave them the wrong address. People will complain about anything!

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