I recently had a giant MLB cookie sent to my nephew sched'd to arrive on 7/29/11.It was left on their doortep on 7/28/11.
When we opened the box on the 29th, the icing had apparently melted and half of the team logo in the center of the cookie was obliterated. We cut into it to see if we could at least cut it into squares and serve it anyway and it was totally stale. I had to go find another cake at this very last minute in a town I was totally unfamiliar with. I called Cookies By Design.
I was on hold for 40 min. Finally they answered my call, told me to photograph the cookie and send it to them via email. When I returned home a couple of days later I did just that. It has been one week and I haven't heard a word from them.
I am now going to have to call my credit card company and dispute it.What a terrible way to do business.
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