Not resolved

Placed order one week in advance with a follow up phone call to confirm. Allison, in Scottsdale, AZ, assured me all would go well and would be delivered on the 90th birthday of my mother.

While wishing her a happy birthday at 5:45pm PT yesterday, found out it was not delivered. AT 8:15pm, she called to say she found a package sitting on the ground outside her front door with the cookies. Imagine spending $81.00 for this 7 lousy cookies and they cannot even hand the food to the recipient. Called corporate today, asked for Jack Long, Franchisor, and did not take call nor return it.

Filed complaint with Dixie who said she would call the franchise. Decent companies seek solutions and want to hear of failed service. This company does not want to hear anything and only wants YOUR money. DO NOT DO BUSINESS WITH THIS COMPANY.

THEY FORGOT THE FIRST THING A BUSINESS NEED TO REMEMBER - SERVICE. There is none. If you want to throw your money away, there are many other organizations that want to earn your business. Or, give it to the charity of your choice.

Do not believe these people.

Monetary Loss: $81.

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Wyandotte, Michigan, United States #828888

The old bat probably didn't hear the doorbell or couldn't hobble over to the door.

Phoenix, Arizona, United States #785321

I'm having the same problem today - ordered cookies for Valentines Day over a week in advance and called the local delivery office to confirm.

No cookies delivered yet - no answer at the Scottsdale office- message says voice mail is full.

Call 800 customer service - rings / rings & rings w/no answer.

I will never do business with this place again and will make sure I tell everyone about the horrible service


Spoke with Texas headquarters President.

He said that they really do not care.

Same goes with BBB - they said that the company never responded. Better to send your. Money to an organization like Salvation Army then to buy anything from this company.

Never realized the kitchen conditions where these cookies are prepared. Rats and my food are not a good fit.

No wonder they thought touting of leaving the cookies on the ground.


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