I ordered a 40th Birthday cookie bouquet well in advance. I was charged an outrageous amount for delivery, but I swallowed hard and paid it because I wanted this cookie bouquet to be a surprise.

Guess what? Despite having a confirmation number from Francis (the rep who placed my order) and paying almost $10 per cookie when it was all said and done....Cookies By Design never delivered the cookies. It is now Wednesday - 6 days after the 40th Birthday celebration and still...no cookie bouquet.

What a major rip off and disappointment. My relative was left thinking we forgot this milestone birthday.

I have tried to follow up with the company, but when I try to go through their menu and get to a human being, I was transferred to a voicemail box that says "you have reached extension 502, please leave a message." Not even a name on the mailbox. What a horrible experience. I'm going to tell everyone I know not to order from Cookies By Design.

Product or Service Mentioned: Cookies By Design Cookies.

Monetary Loss: $70.

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