Ordered cookies for a graduation and Father's Day, both to be shipped to one house. The day before I was notified that since 2 boxes were being shipped, I would be charged an additional $12.
I cancelled my order; got sent the items anyway. Got nothing but a single box of crumbs since they shoved both orders into a box meant for one! When I called to complain, they refused to rush ship the cookies, even though there were 3 stores within 2o miles. I ended up driving myself all over town to replace them!
I got barely an apology from their corporate office, and now offer of even a discount, even though I've ordered hundreds of dollars worth of baskets from this company in the past. Stick with the individual stores, definitely!
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