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I ordered a cookie bouquet from Tampa to Colorado for the arrival of my new nephew. I just got a call that they do not deliver to Denver Health because its too far for their drivers to walk. UNREAL. I am not happy whatsoever. Now I need to waste more time trying to...
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1.0
#1138423
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I ordered a 12 cookies basket and received 9 cookies - who can't count to 12? The presentation was not like the photo shown on their website. Then to add insult to injury they wanted only send the 3 missing cookies or a refund for the 3 cookies - what kind of business...
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#1092227
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Ordered cookies for my wife's birthday. Seems that they drove by and saw our golden retriever behind a gate and that the dog scared the delivery person so they drove off without delivering. They told my wife they would deliver a day late with day old cookies. I called...
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1.0
#1084866
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Cookies By Design - Horrible

Bad service, horrible cookies, high prices.
#1079954
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Cookies By Design - Father's Day Cookie order not delivered

I placed an oder through Cookies By Design on June 2nd with delivery date of June 16th . Cookies were not delivered on the 16th nor the 17th. I placed a phone call on Monday June 19th asking for a full refund which has not happened either. Cookies finally arrived by 5pm on the 19th. Way to go Cookies By Design that's not how FATHER'S DAY gifts should happen. I will never place an order again!
1.0
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#1064828
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Don't rely on cookies by design

Placed two orders. Reveived confirmation on both. They charged my account for both. Only shipped one. Cannot get them to answer phone or return call or email.
1.5
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Additional Fees
Advertised vs Delivered
Billing Practices
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
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#1062515
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I am furious! I ordered a gift for my daughter for Valentine's day, and delivery was guaranteed for 2/14. Needless to say, it is now 2/15 mid-day, and the gift has still not arrived. I've been on hold for 10 minutes for the second time today. The first time, I was told...
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2.4
I liked
  • Cookies look pretty
I didn't like
  • Late delivery - poor customer service
#1008748
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Customer Message - Delivery from TEXAS? I asked why they were shipping from Texas when their web page shows they have a bakery in MASS and I live in CT. Reply from Keith Dunn (customer service) Thank you for contacting us. The reason your cookies are being shipped from...
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1.0
I didn't like
  • This company
#1006190
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My mother sent me a basket of cookies for my birthday and the cookies were so dry and stale tasting that I was embarrassed to share them. I have always loved Cookies By Design when they had their own delivery, but since they do not deliver themselves any more it taste...
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#896259
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I ordered their Mothers Day basket of decorated cookies online for my mom in Alabama. They were not delivered on my specified date, but one day early. (Not so much of a big deal). My mom and my sister reside together and both told me the cookies were tasteless and...
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#845958
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