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3.9
Details

Update by user Jan 06, 2018

Just received a call from Cheryl Beaver (not sure of spelling) in the corporate office from Texas and she could not stop apologizing. She offered me a full refund.

She did explain the issue and there were lots of other orders that this happened to. It was a problem...

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Resolved
Review
#1161344 Review #1161344 is a subjective opinion of poster.
Service
Cookies By Design Shipping Service
Pros
  • Variety of cookie arrangements
Cons
  • Customer service
  • Failed to delivery after paying extra
Reason of review
Problem with delivery
Loss
$86
Preferred solution
Full refund

Cookies By Design review in Fort Worth, Texas: Fail for Customer Service and Guarantee

1.0
Details
Have no idea if the cookies are delicious or not. No idea what the product presentation is either. I do know that their customer service is a failure and that their guarantees are failures as well. Paid $25 extra for two day delivery and it will not be delivered until a week after original delivery date. When called customer service the first time, left a voice mail message about the issue and never received a call back within 24-48 hours. Called again and was left on hold for an hour with music in the background to then be told that the service center was closed and leave a message. So for those that are wanting a quality product delivered on time with a guarantee, I recommend another company since this company fails to follow through with their guarantees.
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Review
#1154559 Review #1154559 is a subjective opinion of poster.
Cons
  • Failed to deliver on time although paid additional cost
Reason of review
Poor customer service and problem with delivery
Loss
$80
Preferred solution
Full refund

Cookies By Design review: IT SUCKED

1.0
Details
I ordered a cookie bouquet from Tampa to Colorado for the arrival of my new nephew. I just got a call that they do not deliver to Denver Health because its too far for their drivers to walk. UNREAL. I am not happy whatsoever. Now I need to waste more time trying to find a company that has a similar basket to make sure that I am about to get it to the new parents timely. I am still shocked because they said the driver as to walk and its just too big of a hospital to be able to do so. Its the baby part of the hospital. I am not sure how difficult that is, I am in Florida but to me it just seems like an excuse and now they lost my business forever.
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Review
#1138423 Review #1138423 is a subjective opinion of poster.
Service
Cookies By Design Delivery Service
Reason of review
Problem with delivery

Cookies By Design review: HORRIBLE!!!

I ordered a 12 cookies basket and received 9 cookies - who can't count to 12? The presentation was not like the photo shown on their website. Then to add insult to injury they wanted only send the 3 missing cookies or a refund for the 3 cookies - what kind of business does that? How could they do that to customers? I will never order from them again. This was a get well gift for a teenage boy and I was totally embarrassed by this. This is totally unacceptable to treat the customer with such disrespect as to not replace the correct basket and resend it since they are the ones who were at fault.
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Review
#1092227 Review #1092227 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Reason of review
Not as described/ advertised
Loss
$95

Cookies By Design review: Cookie By Design - Terrible Customer Service

1.0
Details
Ordered cookies for my wife's birthday. Seems that they drove by and saw our golden retriever behind a gate and that the dog scared the delivery person so they drove off without delivering. They told my wife they would deliver a day late with day old cookies. I called to talk to the lady and was basically told to bad so sad. She said she would give a refund and cancel the order. I asked her to talk to the owner and was told he was not available that moment but would call me back shortly. Well it is now 9:25 pm and no call back Shows lack of giving a *** about their customers. This was the Schaumburg IL. location. I would ensure you don't purchase from them. If this is their policy of allowing drivers to not deliver maybe they should call first before delivering or hire some new drivers who care. Oh well I will spend my dollars elsewhere and tell the world about the bad experience and lack of caring the people working there have.
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Review
#1084866 Review #1084866 is a subjective opinion of poster.
Service
Cookies By Design Delivery Service
Reason of review
Poor customer service
Loss
$78

Cookies By Design review: Horrible

Bad service, horrible cookies, high prices.
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Review
#1079954 Review #1079954 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Reason of review
Bad quality

Cookies By Design review: Father's Day Cookie order not delivered

1.0
Details
I placed an oder through Cookies By Design on June 2nd with delivery date of June 16th . Cookies were not delivered on the 16th nor the 17th. I placed a phone call on Monday June 19th asking for a full refund which has not happened either. Cookies finally arrived by 5pm on the 19th. Way to go Cookies By Design that's not how FATHER'S DAY gifts should happen. I will never place an order again!
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Review
#1064828 Review #1064828 is a subjective opinion of poster.
Service
Cookies By Design Shipping Service
Reason of review
Problem with delivery

Don't rely on cookies by design

1.5
Details
Placed two orders. Reveived confirmation on both. They charged my account for both. Only shipped one. Cannot get them to answer phone or return call or email.
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Review
#1062515 Review #1062515 is a subjective opinion of poster.
Service
Cookies By Design Shipping Service
Reason of review
Poor customer service
2.4
Details
I am furious! I ordered a gift for my daughter for Valentine's day, and delivery was guaranteed for 2/14. Needless to say, it is now 2/15 mid-day, and the gift has still not arrived. I've been on hold for 10 minutes for the second time today. The first time, I was told...
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Review
#1008748 Review #1008748 is a subjective opinion of poster.
Service
Cookies By Design Shipping Service
Pros
  • Cookies look pretty
Cons
  • Late delivery - poor customer service
Reason of review
Problem with delivery
Loss
$120
Preferred solution
Let the company propose a solution
1.0
Details
Customer Message - Delivery from TEXAS? I asked why they were shipping from Texas when their web page shows they have a bakery in MASS and I live in CT. Reply from Keith Dunn (customer service) Thank you for contacting us. The reason your cookies are being shipped from...
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Review
#1006190 Review #1006190 is a subjective opinion of poster.
Service
Cookies By Design Shipping Service
Cons
  • This company
Reason of review
Problem with delivery
Preferred solution
Price reduction