You seem to have missed the entire point of my complaint so I'll take "responsibility" to clarify.

An attempt to deliver the cookies was made 4 DAYS AFTER the order was placed! I live 6 HOURS AWAY from the hospital! Policies were not explained at the time the order was placed. If the company had been clear about their policies I would not have placed the order in the first place. But then I wouldn't have given them $100 and that wouldn't have worked out very well for them. Best not to inform the consumer, right?

I hope your employment with this company works out well...and..."whatever".

Product or Service Mentioned: Cookies By Design Cookies.

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