Orlando, Florida
Not resolved

I placed an order online on a Friday for a Monday delivery. I have been trying to get a hold of someone at the store and there is no answer....straight to voicemail.

No mention of it being Cookies by Design...just a generic, "leave a message". I called customer service and they said they couldn't help. I have no idea what the status of my order is. I am not able to get a time frame for delivery.

This is very poor customer service.

Next time, I will go with Edible Arrangements who I have gone with in the past....I just wanted to change things up...I guess shame on me! very disappointed...expected more for the cost.

Product or Service Mentioned: Cookies By Design Cookies.

Reason of review: Problem with delivery.

Monetary Loss: $100.

Preferred solution: Full refund.

Cookies By Design Cons: No one to speak to.

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