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I ordered a gift for my sister from Cookies By Design. I had wanted it delivered on my sister's birthday so she would enjoy the surprise at work; that is part of the fun. The day after it was supposed to arrive, I called to check on it. I was on hold for over a half...
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7 comments
Anonymous
#259265

I've NEVER had a problem with Cookies by Design.. all my orders were on time, hand delivered and fresh! Love them!

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Review
#169041 Review #169041 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Reason of review
Problem with delivery

Cookies By Design review in Ridgecrest, California: No Customer Service At All!

I ordered cookies for a customer on 12/16 with a request for delivery on 12/21. 12/21 came and went with no cookies, on 12/22 I called to check status. I was told "I will go through the stack of Fed Ex receipts on my desk and call you back" (this was at 9:00 in the morning). At 3:00 I called and got the computer stating they were closed after 5:00 p.m. I have not been able to reach anyone by phone and have sent two emails regarding the missing cookies. Of course my card was charged on 12/18. Still no one has responded.
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1 comment
Anonymous
#111928

I agree! I accidentally requested a delivery date a week later than I wanted.

When the date I wanted came and went, I reailzed my mistake and called and asked for an earlier delivery.

They said they wouldn't do it unless I paid an additional fee. I'm sorry for your frustration, I feel it too!

Review
#167064 Review #167064 is a subjective opinion of poster.
Product
Cookies By Design Cookies
I ordered cookies by design for family that lives in another state for Christmas. I ordered it 3 weeks before christmas. On the day before Christmas eve, I got an e-mail stating that they would not be able to deliver the cookies by Christmas eve, which is when the...
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1 comment
Anonymous
#332677

:cry They did the exact same thing to me !! I canceled an order and a week later they delivered it to the recipient and then charged my credit card.

Review
#166135 Review #166135 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$72

Cookies By Design review in Boone, North Carolina: Clarification

You seem to have missed the entire point of my complaint so I'll take "responsibility" to clarify. An attempt to deliver the cookies was made 4 DAYS AFTER the order was placed! I live 6 HOURS AWAY from the hospital! Policies were not explained at the time the order was placed. If the company had been clear about their policies I would not have placed the order in the first place. But then I wouldn't have given them $100 and that wouldn't have worked out very well for them. Best not to inform the consumer, right? I hope your employment with this company works out well...and..."whatever".
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Review
#138557 Review #138557 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookies by Design has NO customer support

Look on the website. There is NO customer support. I ordered cookies and hit the wrong state. I am a regular customer but made a mistake. When I saw the printed receipt, it was all wrong. NO ONE TO CALL FOR HELP. What a mess! Now I will have to call all over to straighten it out. I work for a living and use the computer to simplify. This just made a mess of my time and the price was $68.49 for 5 cookies. At that price you would think they would care about their customers. NO CUSTOMER SERVICE. Shameful!
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3 comments
Anonymous
#60794

I agree Jason, who would spend $70 on cookies and not make sure the delivery info is 100% correct. It is deinitely her own fault.

And yes, anytime an order is placed and completed, then you receive the store info and confirmation of your order. Granted, they don't have customer support but leave it up to the individual store to handle, which is more than ample support.

The employees in my local store are always more than happy to help transfer orders, cancel orders, or handle complaints from people who are careless enough to enter the wrong state, one that they probably grew up in. I feel sorry for the store employees who get chewed out for no reason and have to deal with others "mistakes"......

Anonymous
#37824

Well before you buy anything online you should get your parents permission. I hate to break it to you kiddo but it was your own fault, you made the mistake.

If you had been more careful then this would not have happened. When this happened and you could not find any contact information why did you not ask your parents to help you.

Anonymous
#37811

Whenever I have ordered from Cookies By Design online, I receive an email confirmation that tells me which store will be delivering it and all of their contact information. I live in Dallas and use them all the time and have never had any problems.

There was a time when I had to cancel an order because the person I was sending it to for a birthday going to be out of town, and they were not hesitant at all to accomodate me, so maybe that depends on the store?

I know the one I usually order from is the corporate store in North Dallas so maybe that makes a difference? Im not sure, but I know that everyone that I have sent them to has absolutely loved them!

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Review
#129225 Review #129225 is a subjective opinion of poster.
I ordered a basket of cookies to be delivered to a patient in the hospital on Friday afternoon with the understanding that they would be delivered on Monday. I got a call on Tuesday morning stating they couldn't deliver them because the patient had check out when...
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6 comments
Anonymous
#457033

I am appalled by the rudeness of the responses to Regina\'s complaint. No, it is not the fault of Cookies by Design that her friend checked out of the hospital before they were able to deliver the cookies.

4pm is within their working hours and it should always be assumed deliveries can be made at any point within business hours. It is unfortunate that this happened and Cookies by Design is doing their job by offering to redeliver at an additional cost. That being said, attacking her for not hand delivering the cookies herself is ridiculous. In all likelihood the friend she sent the cookies to is in another state and she is not able to fly out and be with him or her.

I have sent numerous flower and cookie gifts delivered to hospitals when out of state relatives have been ill, had surgery or had a baby.

There is absolutely no excuse for personally attacking her. In truth, it says nothing about her or Cookies by Design and a whole lot about the character of the commenter.

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Review
#121542 Review #121542 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$100
Ordered cookies via internet on May 2 2008 for delivery on May 9, 2008. Delivery confirmed with cookies to be made and delivered by the Orland Park, IL store. On May 9, 2008 at approximately 2:00 p.m., no cookies in sight. Called store and was told cookies would be...
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6 comments
Anonymous
#501257

I have eaten cookies from Cookies by Design and they are always hard and tasteless. I love sending cookie bouquets so in my search I found Miss Rileys Cookies.com.

Small Company with absolutely wonderful cookies and great costumer service.

They always return my calls and are very helpful. I would recommend them very highly.

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Review
#120425 Review #120425 is a subjective opinion of poster.
Product
Cookies By Design Cookies