Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Cookies By Design review in Scarsdale, New York: Horrible delivery

They promised Valentine's Day delivery but couldn't manage to actually deliver the cookies on Valentine's Day. I spent about $100 on two deliveries and both were screwed up. Don't patronize these guys They have no idea how to make a business work. They can't get anything right. I'll never use them again. Trust me, you don't want to spend your money with them. If they can't deliver cookies on time what good are they? So, take my advice and order from mrs field's or a local bakery. Don't waste your money
View full review
2 comments
Anonymous
#719380

I really like them. Only had a problem one time and they were very nice on fixing the mistake.

I'm sure you both must have received your money back or some other form of compensation. Their products are unique and taste really good.

Anonymous
#433264

Nothing has changed. Went thru the same thing as others on Valentines day.

No delivery. No cookies.

Still waiting on refund. Avoid them.

View more comments (1)
Review
#221692 Review #221692 is a subjective opinion of poster.
Loss
$100

Cookies By Design review in Palm Springs, California: Bad customer service

I ordered a Valentine's Day cookie basket from Cookies by Design to be hand delivered today. I called to check the status of the order and was told that they are not giving status on any orders today but all the deliveries were out and would be delivered sometime today. Maybe this company should put on their website that they use a courier and they do not employ their own drivers so they have no idea where the items are. The fact that I shelled out $60.00 for 14 cookies and they can't be bothered to look up my order *** me off. I wish I would have found this website and read all the comments before ordering these highly overpriced cookies. I don't mind paying a lot when you get what you are paying for including customer service. How can this company have stayed in business so long. I have ordered lots of different products and have always been given up to date information on my order and delivery. I realize it's Valentine's Day and it's busy but come on it would take them 2 minutes to check and make sure the order went out. Bad Business Cookies by Design. Now I am left wondering if my order even went out.
View full review
2 comments
Anonymous
#680712

No it wouldn't have taken them to long to find that order... and since they know its gonna be one of the busiest days of the year for them they should hire an extra person or two strictly to give out the information customers seek.

They are doing a service that they have been paid for in advance, if they can not keep their promises then maybe they shouldn't make them.

Simple as that. One baker to another.

Anonymous
#273714

Actually, For the busiest sweets gifting day of the year, its highly unlikely it would have taken '2 minutes' to find YOUR order and information amongst HUNDREDS of other orders and information(s).

View more comments (1)
Review
#221619 Review #221619 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$60

Cookies By Design review in Sherman Oaks, California: Never Order cookies Online , unless you chooses hand delivery

the cookies by Design website does not tell customers that the cookies they order online will be shipped from a warehouse in Plano,Texas instead of being delivered by a shop that is local to the recipients area. They ship previously frozen cookies for an excessive delivery fee and pretend they are coming from the local bakery. The product does not even look like the cookies on the website. Always choose hand delivery on the website if you do h order online. Never place an order with the 888 number as it is a call center in Texas. Always ask for the phone number of the local shop. Cookies By Design is only a good product if it is delivered from the local bakery.
View full review
3 comments
Anonymous
#962068

We sometimes have to ups cookies from our location. I will tell you, being a franchise and not working at corporate , we do bake and decorate the cookies then shrink wrap them to ensure safe arrival to the destination

Anonymous
#273719

Karen is right. Hand Delivery is NOT available everywhere.

HOWEVER, calling a local shoppe ANYWHERE directly will get you an assist for a phone number TO a local shop closer to your delivery destination. The franchise shops CAN ship, and they take better care and precautions doing so, unlike Texas.

Anonymous
#261655

Hand delivery is not available everywhere.

View more comments (2)
Review
#221017 Review #221017 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Order Cookies By Design by calling local store

Order from Cookies By Design stores directly: You can look up the store's direct phone number on website - under locations. You can also look up by using the zip code of where the arrangement is going to. By calling the store locally, you will ensure hand delivery. If you must place an order on the web, order a helium balloon with the order. This will ensure that your order will NOT be shipped from the corporate office. They can't ship balloons and your order will be forced to go to a local store for hand delivery. Hope this helps
View full review
Review
#202444 Review #202444 is a subjective opinion of poster.

Cookies by Design received in crumbles.

Cookies by Design is one of the worst companies to work with when there were problems with a shipment. Ordered a cookie pie for someone, only to be told it arrived in "many pieces and could not read the message on top due to the poor condition of the bos it arrived in. Was also told the last time I had ordered a cookie bouquet for them, it too arrived with broken cookies. Have tried to work with the company to at least get shipping charges refunded as I paid out the nose for overnight shipping. Of course they will not respond in any way. I will never order from Cookies by Desing in person or off their internet as they do not stand behind their product or condition of order when delivered. Very dissapointed with their poor customer service. They don't have a problem taking your money, just won't deliver the goods as stated. Even considering contacting the local BBB from where the shipment was made.
View full review
Review
#198617 Review #198617 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookies By Design review in Fremont, California: Bad Service

I am a very unhappy customer i ordered and cookie gift for my sisters 40th Birthday and not only did they not deliver it but they did event call me to inform me that their was a problem with the delivery I was made at my sister because she did say thank you for her gift but to my surprise it was never sent i left a message for the so call supervisor that has yet to return my call and to this day the order has not been delivered nor has anyone called me nor has my money been their service is the worst in all departments i don't recommend the company if you are doing something special go with the flowers
View full review
1 comment
dobsylyn
#172308

Thanks for the headup. I'll be sure to steer clear of this company.

Review
#191765 Review #191765 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$100

Cookies by Design is crummy

Ordered cookies for a graduation and Father's Day, both to be shipped to one house. The day before I was notified that since 2 boxes were being shipped, I would be charged an additional $12. I cancelled my order; got sent the items anyway. Got nothing but a single box of crumbs since they shoved both orders into a box meant for one! When I called to complain, they refused to rush ship the cookies, even though there were 3 stores within 2o miles. I ended up driving myself all over town to replace them! I got barely an apology from their corporate office, and now offer of even a discount, even though I've ordered hundreds of dollars worth of baskets from this company in the past. Stick with the individual stores, definitely!
View full review
2 comments
Anonymous
#189946

crummy cookies=crummy corporate!!! Next time you should order your cookies from a local Cookies by Design-Go LOCAL=Satisfied Customer :)

Anonymous
#176577

Next time you need cookies, call one of the stores closest to you directly. Cookies by Design is trying to put their franchises out of business by shipping into their areas from their gifting center in Texas. You'll get much better service from the store than from the gifting center.

View more comments (1)
Review
#188516 Review #188516 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookies By Design review in Orlando, Florida: Cookies Hard as a Tombstone

Daughter sent mom Cookies by Design.So stale & hard she could not chew on any of them without busting her teeth. They were hard as tombstones & hockey pucks, Surviving dad. Called local branch who was not interested. One cookie was as hard as the next. I would suggest if you are going to send food, send fruit or veggies, it usually has to be fresh. They cannot send you rotten food. The other thing is I am going to contact the state food department and see if they will check into this. Of course the best thing is not to send food at all.
View full review
4 comments
Anonymous
#200317

If you want to order cookies, you can order them from me. I make those handmade cookies for a lower price, for a lot better taste and personalized too.

You can check out my FB profile Jeraldine Labrador and see some of my cookie collection. I send them a lot to my son who lives in NJ and they get there in one piece and fresh.

susan
#182500

lmao, maybe she sent them from china.

Anonymous
#154773

what a freak!

Anonymous
#150449

HAVE YOU TRIED EATING A TOMBSTONE OR HOCKEY PUCK?????? YOU JUST LIKE TO FLAP YOUR *** JAW!!!!! :roll :roll :eek :eek :upset :upset :upset :x :x :x

View more comments (3)
Review
#184577 Review #184577 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Warning, Cookies by Design sends catalogs in the gift basket.

Cookies by design has lovely cookies that they charge a fortune for, and I honestly I do not mind spending that kind of money for the people I love. The people I love, on the other hand: mind me spending that kind of money very much. I wanted to send them a special surprise and knew they would never guess how much I spent. Little did I know that they would be sent a catalog. A business card with "Cookies by Design" written on it is one thing, but a catalog? In a gift? Now they won't stop talking about how expensive one cookie is. If I wanted them to know how much I spend I would have sent a gift card. I realize it is just a marketing thing, this just a warning to any overspenders. Next time I will stick with something from 1-800-flowers.
View full review
4 comments
Anonymous
#191345

Most major companies send catalogs with orders...it's called marketing. If that's all you have to complain about with CBD then you're doing pretty well. Most people complain about their terrible/nonexistent customer service.

Anonymous
#146069

PS. It sounds like you're just wanting people to know you spend excessive amounts of money on gifts...

deep down, you really like the fact that they knew how much you spent... :roll

Anonymous
#828881
@Wow!

The thing is, the catalogs don't even list prices. I think the original complainer just wants to take credit for making the cookies.

Anonymous
#146067

Are you seriously complaining about a catalog being in the bouquet? What if the people you sent the bouquet to wanted to send someone else a bouquet?

They would still ask you where you got it and could go online just as easily....

That's what is wrong with our world now, people who complain about nothing.... Wow!

View more comments (3)
Review
#181114 Review #181114 is a subjective opinion of poster.
Product
Cookies By Design Cookies
I've been ordering from Cookies by Design for years, as they were known for their lovely gift baskets with gorgeous cookies. Not only have their prices gone up, everything is now shipped from one factory in Texas. When I placed my last order for a cookie basket of 8,...
View full review
7 comments
Anonymous
#719290

$113.00 for 19 stale cookies

View more comments
Review
#181080 Review #181080 is a subjective opinion of poster.
Product
Cookies By Design Cookies