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Cookies By Design review in Cicero, Illinois: Worst Customer Service Don't Buy From Them

I ordered from them and when my recipient told me she never received them I found out just how bad their customer service is. Not only was my complaint poorly handled, when I was given the name of who to complain to I found out they were related. Even then, my complaint email was was bounced back and the phone calls I placed were never returned. This is not a good company to deal with when you have a problem. I would urge you to try edible arrangements instead of cookies by design. Healthier to boot! No replacement cookies, no refund, no return phone calls, what more can I say...
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Review
#317721 Review #317721 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookies By Design review in East Brunswick, New Jersey: COOKIE BY DESIGN

I ORDERED A COOKIE BASKET ON FEB 8,2012 IN TAMPA FL, FOR MY GRANDBBY, @ 8PM THE BASKET WAS FINIALLY DELIVERED, HE WAS SLEEP FOR THE NITE. MINE YOU I ORDERE THIS ON THE 8TH, MY CHARGE CARD WAS NOT CHARGED UNTIL THE 21ST, THEY CALLED ME, BECAUSE IT WAS DENIED, THEN ON THE 26TH, THATS WHEN THEY CHARGED MY ACCT AGAIN. I DNT THINK YOU DESERVE THAT MONEY, CAUSE HE WAS SLEEP WHEN IT CAME THAT NITE, AND THEN 2-3 WKS LATER YOU CHARGE ME. WHEN YOU URCHASE SMETHING YOU GET CHARGED AT THE TIME OF PURCHAS, NOT WKS LATER. MY GR. BBY WAS UPSET,UNHAPPY, BECAUSE HE WAS WAITING ON A PACKAGE THAT HE IDNT GET, UNTIL THE NEXT DAY BASICILLY. NOT COOL, THEY HAVE YET TO RETURN MY CALL TO DISCUS THIS PROBLEM. UT THEY CALLED TO GET THERE MONEY!!!!!!!!! BAD SERVICE
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Review
#300856 Review #300856 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$57

Cookies by design is TERRIBLE

The owner of cookies by design offered me a job and she seemed desperate for employees and I was desperate for a job. She had told me that the previous cookie decorator they had hired came to work for a day and then did a no call no show the next day. That should have been a big red flag for me to begin with! We had agreed on a payment of 8.50 for the first two weeks and then 10.00 after that. I came to work on time everyday and worked my BUTT off. The employees there were VERY dirty. The main cookie decorator, which was the owner's daughter was bossy and lazy and lacked hygene. All the workers would help customers up front and then proceed to decorate cookies without washing their hands. I never saw anyone wash their hands after handling money or dirty towels or anything! After being their slave for 3 days, I decided it was enough! not only did they send me my check a week late, but they had changed the hourly wage to minumum wage when we had agreed to 8.50. i would not recommend this place to ANYONE! its just overpriced cookies and dirty workers!
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1 comment
Anonymous
#451728

I am the owner of Cookies By Design in the Farm Shopping Center. I am only going to comment that please come in to our clean and friendly shoppe and receive a free yummy gourmet cookie!

Review
#299568 Review #299568 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookie catastrophe! At Cookies by Design- Bellvue

UGH! If only I could start my own bakery with mediocre cookies! What I paid for was a basket of decorated simple, classic sugar cookies. The cookie itself, okay. You cant mess up a sugar cookie, but the frosting was greasy and a bit on the gritty side! I've had better cookies from my local grocery outlet, and for 1/6 the price! The woman I talked to when I visited the bakery was bossy, aggressive, and just really pressuring me, I hate that sort of sales pitch. Remind me to never trust a pushy saleswoman, I should have known!!
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Review
#273302 Review #273302 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookies by design website bad

I tried to use the cookies by design website to order thank you cookies and the delivery methods were deceiving and hard to figure out. I called for help and the lady on the other end of the phone just said "hello" did not say Cookies by Design. there was no way to fix all of the inputing I had done and had to do it all over. I am going to try another company I would suggest you do too. Very disapointing. I expected more from a company that has such a great variety of products. I talked to another sales person and they were not very helpul either.
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1 comment
Anonymous
#383360

Since they opened their "gifting center" two years ago their customer service and quality of product has suffered. It's too bad because they used to have excellent customer service and their cookies were second to none.

Review
#268930 Review #268930 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$112

Cookies by Design

I spent $59.28 on cookies expecting them to be good. I could've gotten hundreds of cookies from the grocery store for the same price as opposed to the 26 that were ordered from your company. Not only were they not good, half are barely edible the other half aren't. (the peanut butter ones and chocolate chip ones were the only ones that were tolerable) How many days ago were they made? It certainly wasnt within a day of delivery. Even the ones with the icing are sub par in comparison to either grocery store iced cookies or even Panera bread. Just to illustrate my point, my son, 5 yrs old, ate 1 *** of 2 different cookies and threw both in the trash. I felt bad after reprimanding him for throwing out such expensive cookies, until i tried some myself. My daughter (4 yrs old) ate 2 bites of 1 cookie and promptly stopped eating it.
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2 comments
Anonymous
#414585

I spent over 50 for a cookies they where beautiful but they taste horrible. What a waste of money for that price we couldnt even eat them

Anonymous
#408536

Wow. WTF do you do if he spills milk?

Abusive ***

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Review
#265185 Review #265185 is a subjective opinion of poster.

Do not use Cookies By Design

I recently had a giant MLB cookie sent to my nephew sched'd to arrive on 7/29/11. It was left on their doortep on 7/28/11. When we opened the box on the 29th, the icing had apparently melted and half of the team logo in the center of the cookie was obliterated. We cut into it to see if we could at least cut it into squares and serve it anyway and it was totally stale. I had to go find another cake at this very last minute in a town I was totally unfamiliar with. I called Cookies By Design. I was on hold for 40 min. Finally they answered my call, told me to photograph the cookie and send it to them via email. When I returned home a couple of days later I did just that. It has been one week and I haven't heard a word from them. I am now going to have to call my credit card company and dispute it. What a terrible way to do business.
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3 comments
Anonymous
#339837

Why did he leave the cookie on the porch? Was there no room anywhere in the house?

Not trying to bash but it seems he may have contributed to the ruining of the cookie. Doesn't sound like it was the company's fault.

Anonymous
#336800

Wow. People like you, Miss "Refund," are why others think twice about going into business all together. You can't please everyone. My first job was as a cashier at a local grocery store. A man came into the store with an empty Rotiserre Chicken container full of bones. He had ate the whole thing, brought the bones back in to the store and "claimed" that it was raw and he wanted to be refunded his money. Ridiculous.

It's one thing to complain over a product, we are all entitled to our own opinions, it's another when you want to bash someone the way you did. It's disgusting and embarrassing.

Anonymous
#332683

To the original poster:

17-3 = 14, not 15. Learn to do math.

The 14 year old has better writing skills than you (I'm assuming a grown adult). Pathetic.

Insulting a 14 year old's *** or genitalia? Wow. Grow up. You must be really proud of yourself. Obviously stupidity runs in the family. You proved your stupidity by your comments, math skills, and immaturity. Your nephew is dumb for leaving a cookie out in the heat for a day and a half.

Peace.

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Review
#254308 Review #254308 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookies By Design review in San Juan Capistrano, California: Do not order. I ordered a cookie pie,came in pieces so dry kids wont even eat it !

The cookie pie was in pieces and it was so dry and hard my four grandsons ages 3 to 8 wouldn't even eat the pieces and they love any dry crumbled thing if it is close to eatable. As for customer device Good Luck. That dept does not exists. I have emailed pictures called and wrote. No response! I am contacting the BBB next. I will keep you posted. If they ever do contact me, I have used many mail order food companies with great results. So try others but definitely not this one for sure. Bad Bad Bad
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1 comment
Anonymous
#332684

OMG you are a horrible grandparent!! He's not getting a gift because he told the truth?

You should be ashamed of yourself. What a sad, sad grandparent you are!

Review
#233786 Review #233786 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookies By Design review in Redmond, Washington: Not Green and tast like ***

This company uses a very large and heavy weight non-recyclable plastic basket to hold a small amount of cookies covered in a huge amount of clear plastic wrap, about 4 times needed. Also included is sales brochure, how tacky is that to include with a gift to someone! The cookies from the Bellevue WA location taste like paste, I had to spit out and rinse out my mouth. You should only send food you have tasted. They look ok, but a picture of them would also do the trick! Send flowers or fruit that is useful and won't fill up your trash can.!
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1 comment
Anonymous
#273711

Take the container back if you have no use for it so the shop can sanitize it and reuse it for something else. That's called recycling, isn't it? Sounds like you just need to complain about something.

Review
#231572 Review #231572 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookies By Design review in Danville, California: Avoid - Completely Lacks Customer Service

Rude & Inflexible. I requested my delivery to be delivered by 2:30 PM, and was told it could not, and would not be done. I ordered an over $80.00 cookie arrangement for my husband to be delivered at work on Valentine's Day. IT WAS NEVER DELIVERED, and without a phone call or an explanation. I have contacted the store and the CEO at corporate headquarters via phone and fax, and have had absolutely NO reply. I will never do business with them ever again! I would completely avoid doing business with them, and find something else to send.
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1 comment
Anonymous
#273712

Do NOT order a bouquet from the national website as your cookies WILL be shipped from a gifting center in Texas. Call a shoppe in the area you would like your cookies delivered to directly for the best product.

And as far as Valentine's day goes, do you think you were the only person who wanted a cookie delivery??

How would you find it feasible that you could be guaranteed a delivery time on the busiest gifting day of the year for most sweet shoppes? Ignorant.

Review
#221801 Review #221801 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$84