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Cookies By Design review in Pasadena, California: Picture of what I ordered from website is not what was delivered

Presentation for Boss's day gift looked so cute online. I ordered for my boss - just delivered today. Hmm - got a large basket (too big for the dozen cookies I ordered, so it looked 1/2 full) with individually wrapped cookies, all lying down in the basket. The basket itself was wrapped in cellophane. Picture on the website has them fanned out and displayed. Will try to post a picture of what we received below. $25.00 delivery charge for a basket of cookies that could have been mailed. Extremely disappointing and a bit embarrasing; this was a gift for my Boss.
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1 comment
Courtnie
#729215

That's what you get for trying to kiss ***

Review
#452601 Review #452601 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$65
At around 8:30, a Mexican man came to my door with an open cardboard box. he arrived in an unlabeled SUV and did not have a t-shirt with a logo on it or anything. As I'm sitting on my couch and my dad is answering the door, I'm wondering what the *** is going on. ...
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1 comment
Anonymous
#719383

Isn't everyone a stranger?????

Review
#445370 Review #445370 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookies By Design review in Overland Park, Kansas: Worst Customer Service/Delivery Times/RIP OFF

Do not order from Cookies by Design in Overland Park KS. First off for 4 cookies it came to $53.00, 2nd there are no guarenteed delivery times. It could be 12pm until anywhere til 5. Does it say that on the website?? NO. When I called to see if I could get it ASAP, they said sure, we will get you to the top of the list (coworker last day, leaving) 2:00 rolled around, no cookies. Called again and adv I would pay extra just get the cookie here, RUDE LADY YELLED "she never told me this, and it will be there when its CONVIENT for the DRIVER" ok..Next time I'll bake my own cookies!
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Review
#406108 Review #406108 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$53

Cookies By Design review in Atlanta, Georgia: Poor flavor & poor service

We received a get well basket of cookies for our daughter. Her comment on the cookies? "YUCK!" We tried them as well, not yuck, dry, lack of sugar, and dense; might OK dipped in coffee. Not cookies for children. I called Mon a.m. and left a detailed voice mail for the owner and asked if she could replace them with chocolate chip, etc. No reply. I called back Mon p.m. & spoke with a SVC rep, she said I had to speak with the owner. Called back Wed, owner's busy, she'll call me back. No call to date.
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Review
#390797 Review #390797 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookies By Design - Ruined 40th Birthday Surprise

I ordered a 40th Birthday cookie bouquet well in advance. I was charged an outrageous amount for delivery, but I swallowed hard and paid it because I wanted this cookie bouquet to be a surprise. Guess what? Despite having a confirmation number from Francis (the rep who placed my order) and paying almost $10 per cookie when it was all said and done....Cookies By Design never delivered the cookies. It is now Wednesday - 6 days after the 40th Birthday celebration and still...no cookie bouquet. What a major rip off and disappointment. My relative was left thinking we forgot this milestone birthday. I have tried to follow up with the company, but when I try to go through their menu and get to a human being, I was transferred to a voicemail box that says "you have reached extension 502, please leave a message." Not even a name on the mailbox. What a horrible experience. I'm going to tell everyone I know not to order from Cookies By Design.
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Review
#388689 Review #388689 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$70

Cookies By Design review in Colorado Springs, Colorado: Lead on by manager

I realize millions of people get passed up for jobs and blown off, and lead on etc, etc. But when a manager makes you think you have the job, tells you to call and call and call and says she'll get back to you and your never gotten back to, it tends to *** you off. Then a couple weeks later you go in and are told that she gave the job to a FRIEND who is OUT OF THE COUNTRY and won't be back for TWO WEEKS, THAT is complete B.S. The people at cookies by design, in my eyes, are liers and scammers. Don't bother applying.
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1 comment
Anonymous
#611717

I don't suppose it occurred to you that the person that was hired had more of the required experience than you do.

Review
#386202 Review #386202 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookies By Design review: Delivery made after hours, customer service terrible

I ordered a basket of cookies for Valentine's Day that wasn't delivered until well after business hours (after 5:30 p.m.), so the recipient didn't receive it until the next day. It took me six tries to reach someone on the phone, who was rude and offered nothing to make up for the failure. Her retort was that the cookies were delivered and that it was their busiest day of the year, and that they made no guarantee of delivery time. When I asked her whether or not many customers were delivering to businesses, she said most were, but that in order to ensure it had gotten then during business hours, I should have had it delivered the day before. Upon originally calling to complain, a genuine apology would have probably been enough, if not a partial refund. But following the incredibly poor customer service I received, I will be fighting for a full refund. Take your business elsewhere!
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1 comment
Anonymous
#828885

They did wrong there, for sure, but ordering a delivery on Valentine's Day is an act of pure and unrealistic optimism.

Review
#384822 Review #384822 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$57

Cookies by Design Scottsdale, AZ

Placed order one week in advance with a follow up phone call to confirm. Allison, in Scottsdale, AZ, assured me all would go well and would be delivered on the 90th birthday of my mother. While wishing her a happy birthday at 5:45pm PT yesterday, found out it was not delivered. AT 8:15pm, she called to say she found a package sitting on the ground outside her front door with the cookies. Imagine spending $81.00 for this 7 lousy cookies and they cannot even hand the food to the recipient. Called corporate today, asked for Jack Long, Franchisor, and did not take call nor return it. Filed complaint with Dixie who said she would call the franchise. Decent companies seek solutions and want to hear of failed service. This company does not want to hear anything and only wants YOUR money. DO NOT DO BUSINESS WITH THIS COMPANY. THEY FORGOT THE FIRST THING A BUSINESS NEED TO REMEMBER - SERVICE. There is none. If you want to throw your money away, there are many other organizations that want to earn your business. Or, give it to the charity of your choice. Do not believe these people.
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3 comments
Anonymous
#828888

The old bat probably didn't hear the doorbell or couldn't hobble over to the door.

Anonymous
#785321

I'm having the same problem today - ordered cookies for Valentines Day over a week in advance and called the local delivery office to confirm.

No cookies delivered yet - no answer at the Scottsdale office- message says voice mail is full.

Call 800 customer service - rings / rings & rings w/no answer.

I will never do business with this place again and will make sure I tell everyone about the horrible service

Anonymous
#565045

Spoke with Texas headquarters President.

He said that they really do not care.

Same goes with BBB - they said that the company never responded. Better to send your. Money to an organization like Salvation Army then to buy anything from this company.

Never realized the kitchen conditions where these cookies are prepared. Rats and my food are not a good fit.

No wonder they thought touting of leaving the cookies on the ground.

CUSTOMERS BE FORWARNED !!!!!

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Review
#349793 Review #349793 is a subjective opinion of poster.
Loss
$81

Cookies by Design-NO THANK YOU!

I sent a 5 cookie bouquet gift basket to my mother-in-law, spent over $60 to have it "hand-delivered" only to come to find out when she opened the box, it literally looked like someone trampled and smashed every single cookie! Only one was actually wrapped in what looked like cellophane paper and the others were not even on the sticks or wrapped up. Crumbs were on the bottom of the box, *** looking cookies I've ever seen... all cookies smashed and not even made to what I had ordered, and she literally took the box from the UPS driver, not like they had been sitting around outside, opened it and couldn't believe it. I've ordered from them numerous times and I have no clue WTF happened to this order but it was horrible, I couldn't believe anyone would even send out a package like that. Not sure who was in charge of that but I have taken pictures and filed a complaint, I'll wait to see if anyone responds to me via-email. Never again! How embarrassing!
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Review
#332938 Review #332938 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookies by design in Rockford illinois

The complaint I have is that the owner is a liar and has a contagious std known as herpes and lies to the public and is a horrible person! The product is over priced and not very good! You put those things together and you have a business that is cheating the public! The owners name is Natasha Nafranowitz stang and she has cheated the public continuously with her morals and standards and will lie to get ahead! I have had several dealings with this person and would not recommend her or her business to anyone! I could not in good conscience let this continue without letting the public know who and what this person is in all aspects! The fact that this person runs a business that serves the public is deplorable and shows how easy it is to cheat!
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3 comments
Anonymous
#608152

How about instead, you tell us what actually happened instead of slinging insults left and right? It's childish and doesn't actually give anyone a reason to believe you.

Anonymous
#624887
@Geogal

I agree geogal.the owners personal medical information has very little to do with a basket of cookies.your posting sounds very personal and im just throwing this out there, but the avenue you are taking wont be resolved by acting this way.

Anonymous
#508457

Thats nasty if they serve STD cookies. I hate to see infected spots on the mouths of people that serve food to the public.

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Review
#317820 Review #317820 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$100