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Cookies By Design review: Waied on line for a consultant for over an hour never did get one

First Easter 2014 sent cookie cake to my three grandsons they put the same name on all three when the order specificity stated 3 different names they sent gourmet cookies as an apology.So I forgave, then on Friday 8/29/14 called on my lunch hr to place an order fr the next day and waited over 20 min for a consultant had to get back to work so I hung up Tried again at home I was put on hold for over an 1hr at which time I then hung up and them tried the website when placing my order it would not except my promo code which you people e-mailed me Send Flowers.Com got my business I'm done with cookies by design Etable. Fruit and Send Flowers will be getting my business from now on
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Review
#528089 Review #528089 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Cookies By Design review: Misleading advertisement - "Same Day Delivery"

I ordered a gift basket based on the photo with the "Same Day Delivery" logo next to the gift basket. When I called to follow up on the delivery of the basket, I was told that I had chosen "next day delivery" -- on a "same day" basket. I don't doubt the product - to me the cookies are very good, but I did not care for the customer service or the wordsmithing regarding the Same Day Delivery. The delivery charge was almost equal to the cost of the cookies. When I explained why I had chosen the particular basket online the person I spoke to told me I should have called them directly -- which negates the point of having an online order process for the product.
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Review
#526663 Review #526663 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookies By Design review in Edgewood, Maryland: Review about Bad Customer Service

Worst customer service. Cookie was not good and not worth the 30 dollars I spent for it . Purchased it at S.blvd Charlotte. Very disappointed. Will not return
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Review
#516317 Review #516317 is a subjective opinion of poster.
Product
Cookies By Design Cookies

Cookies By Design review in Jacksonville, Florida: Horrible Customer Service!!!!!!

Order cookies from this company 10 days prior to the date we wanted them delivered. They arrived BROKEN and three days LATE. Person who received them called them cookie dust! Called the local franchise, their solution: 15% off my next purchase. Like I will ever purchase from Cookies by Design again! They went as far to blame UPS for the delivery issue (the company they chose and I paid $20 additional fees for). Told me I should direct my anger at UPS, not the Cookies by Design. Horrible company. Horrible customer service. Don't do business with them. I am sorry I did!
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Review
#504706 Review #504706 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$59

Cookies By Design - Cookies Review from Grawn, Michigan

Failed to deliver bouquet to my sister in Virginia until after the event for which I sent them...then "Dixie" the person I spoke with was rude, unprofessional and a despicable representative ....she could care less she lost me as a customer...and I have been a loyal customer...operative "have been"....this is not the service I paid for....I sent "Dixie" an email thanking her for driving me away....no response which validates she could care less. Gravely disappointed.
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1 comment
Anonymous
#863673

Could not care less

Review
#502177 Review #502177 is a subjective opinion of poster.
Product
Cookies By Design Cookies
I ordered a cookie bouquet for my mother in Tampa, Florida. I live in Michigan. My mother admitted 2 weeks later that the cookies were so bad that she threw them away. I spent a total of $90 for the bouquet. I called the store and after going through the channels, many...
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Review
#498430 Review #498430 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$90

Cookies By Design review in Saint Petersburg, Florida: Fake discount coupon provided by company

First time customers are advertised to get "10% off" their order with a promocode coupon they email you, but guess what? Right before checkout you will see "regional surcharges" added to the items you purchased - these regional surcharges add just about exactly 10% to your order total... how coincidental... The coupon is actually an illusion because of these hidden surcharges they are obviously using to prevent you from paying any less. This is in addition to the cookies being unbelievably overpriced at the outset and also the delivery being overpriced. I placed my order anyway but I will never order from them again...
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1 comment
Anonymous
#827247

I just ordered with a similar experience, but instead of charging a regional fee, they just told me that the coupon doesn't work on their website due to an ad partner website referral or something. So they tell you to sign up for 10% off, then tell you it doesn't work.

When I call their 1-800-number, they are closed.

How convenient---that must be why they charge me that $2 convenience fee. HORRIBLY RUN BUSINESS.

Review
#486633 Review #486633 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$17

Cookies By Design review in Harrisburg, Pennsylvania: Hard to get a refund with homophobic tendencies

For all my LGBT friends...Cookies By Design sucks and I felt like they were a little homophobic. After I mentioned to them that my BOYFRIEND did not receive his Valentine's day cookies on time, and it when he did get an something yesterday (the 18th), it was the complete wrong order. The women on the phone refused to refer to him as my boyfriend and called him my "friend" and I had to fight with her to get a refund. If heterosexual person had called, I am sure she would have not referred to the clients boyfriend/girlfriend as a "friend."
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1 comment
Anonymous
#786692

Don't count on your off the wall presumptions being right. Maybe it was something in your whole attitude.

If I was ordering something for a heterosexual friend, I wouldn't have mentioned the sex of the friend I would have just said friend, figuring it wasn't the employee's business what sex the friend was. In a way the fact that you brought it up, caused the reaction, if it was a reaction.

Review
#476346 Review #476346 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$50
I ordered a Christmas cookie bouquet to be delivered to a friend in the Dallas metro plex. Two weeks later I found out the bouquet was not received because my friend had recently moved in town. I contacted Cookies by Design who said they had left the cookies on the...
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2 comments
Anonymous
#962066

I myself work at a cookies by design and no where does it say we deliver warm cookies.

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Review
#474543 Review #474543 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$48

Cookies By Design review in Aurora, Illinois: Order mistake on recent order

I had ordered on january 1st a basket of cookies that where supposed to be sent to blake feinstein on january 3rd in tryrone georgia. the order number is 1784527. When I placed the order to go to georgia I had apparently as I had pressed the right state but some how it had ended up with pennsylvania. I had not pressed that state. I also apperently did not have the street address on there but when I talked to a costmer representive on janurary 3rd to try and correct this I got told that ups couldn't find it and I said that I never pressed pennsylvania. I had given the correct address to the custmer service while She was on the phone with me and I got told that they would call their ups person and give them the correct adress and state. I would like to speak to a supervisor about this to get it corrected so that he does get the cookies that was ordered fror him. Please have a supervisor give me a call so this is straightened out. I can be reached @630-920-8859. I would like to speak to one immediately. Thank You, Whitney Feinstein
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Review
#468687 Review #468687 is a subjective opinion of poster.
Product
Cookies By Design Cookies
Loss
$93