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I ordered a 12 cookies basket and received 9 cookies - who can't count to 12? The presentation was not like the photo shown on their website. Then to add insult to injury they wanted only send the 3 missing cookies or a refund for the 3 cookies - what kind of business...
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#1092227
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Ordered cookies for my wife's birthday. Seems that they drove by and saw our golden retriever behind a gate and that the dog scared the delivery person so they drove off without delivering. They told my wife they would deliver a day late with day old cookies. I called...
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1.0
#1084866
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I am furious! I ordered a gift for my daughter for Valentine's day, and delivery was guaranteed for 2/14. Needless to say, it is now 2/15 mid-day, and the gift has still not arrived. I've been on hold for 10 minutes for the second time today. The first time, I was told...
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2.4
I liked
  • Cookies look pretty
I didn't like
  • Late delivery - poor customer service
#1008748
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Cookies By Design - Horrible

Cookies By Design
#1079954
Bad service, horrible cookies, high prices.
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Cookies By Design - Father's Day Cookie order not delivered

Cookies By Design
#1064828
1.0
Details
I placed an oder through Cookies By Design on June 2nd with delivery date of June 16th . Cookies were not delivered on the 16th nor the 17th. I placed a phone call on Monday June 19th asking for a full refund which has not happened either. Cookies finally arrived by 5pm on the 19th. Way to go Cookies By Design that's not how FATHER'S DAY gifts should happen. I will never place an order again!
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Don't rely on cookies by design

Cookies By Design
#1062515
1.5
Details
Placed two orders. Reveived confirmation on both. They charged my account for both. Only shipped one. Cannot get them to answer phone or return call or email.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website

Cookies By Design - Review about Bad Customer Service

Cookies By Design
#516317
Worst customer service. Cookie was not good and not worth the 30 dollars I spent for it . Purchased it at S.blvd Charlotte. Very disappointed. Will not return
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Customer Message - Delivery from TEXAS? I asked why they were shipping from Texas when their web page shows they have a bakery in MASS and I live in CT. Reply from Keith Dunn (customer service) Thank you for contacting us. The reason your cookies are being shipped from...
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1.0
I didn't like
  • This company
#1006190
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My mother sent me a basket of cookies for my birthday and the cookies were so dry and stale tasting that I was embarrassed to share them. I have always loved Cookies By Design when they had their own delivery, but since they do not deliver themselves any more it taste...
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#896259
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I ordered their Mothers Day basket of decorated cookies online for my mom in Alabama. They were not delivered on my specified date, but one day early. (Not so much of a big deal). My mom and my sister reside together and both told me the cookies were tasteless and...
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#845958
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I CALLED THE WEDNESDAY BEFORE VALETINES DAY AND ORDERED MY DAUGHTERS FAMILY A COOKIE BOUQUET. I LEAVE IN ANOTHER STATE SO I GAVE THE WOMAN MY DAUGHTERS CELL PHONE SO SHE COULD PICK THEM UP. THEY NEVER CALLED HER . I CALLED MY DAUGHTER AND SHE FINALLY WENT AND PICKED...
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Anonymous
Anonymous

*** happens. Get over it.

1.0
#789428
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I had phoned cookies by design and had spoken to Jon 4 times to explain how important it was have a tin of cookies ready for Tues. morning and explained why it was so important because my friend was returning to her home country. Tues morning got there and Stephanie...
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1.0
#696542
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I placed an order online on a Friday for a Monday delivery. I have been trying to get a hold of someone at the store and there is no answer....straight to voicemail. No mention of it being Cookies by Design...just a generic, "leave a message". I called customer service...
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1.0
I didn't like
  • No one to speak to
#684261
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I ordered an "Under the Sea' cookie bouquet for my nephew's first birthday. The cookies arrive - 5 of the 7 were broken! So, instead of being the centerpiece the gift sat in his room in a box. They shipped them without bubble wrap just wrapped in cellophane. When I...
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#673240
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