Cookies By Design - Unsatisfactory Business Practices

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Unsatisfactory Business Practices

May 20, 2008

Cookies By Design complaint by Regina Parnell

I ordered a basket of cookies to be delivered to a patient in the hospital on Friday afternoon with the understanding that they would be delivered on Monday. I got a call on Tuesday morning stating they couldn't deliver them because the patient had check out when they tried to deliver @ 4:00pm. When I asked why they delivered so late, I was told that they didn't deliver in the morning.

Since the patient doesn't live in the same town as the business I asked to cancel the order only to be told that they didn't cancel orders. The only other option was to have it shipped to his home at an additional $20.00. I'm sure his $100.00 stale cookies will make him feel much better...

Heaven forbid that they inform a customer of all these pesky details BEFORE the order is placed.

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Comments (3)

1. Written by Salli, on 29-04-2009 16:05

That's the risk you take when delivering to a hospital. It's better to have things sent to someone's home or better yet, deliver it in person. You can't ask them to cancel your order after it has already been baked, decorated and a delivery attempt was made. They did what you asked of them. It's your responsibility to find out when the recipient will be discharged to avoid problems such as this.

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2. Written by Katie, on 07-10-2008 16:22

It wasn't their fault the recipient left the hospital. You should have checked that out before you had them deliver. Perhaps send them to the recipients home. As for canceling the order... they already baked, decorated and delivered per your request. Take responsibility.

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3. Written by ***, on 16-09-2008 09:47

Whatever. Cookies By Design is awesome and besides, why would you get someone else to deliver your gift to your sick friend?

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