Pissed Consumer - Unsatisfactory Business Practices

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Unsatisfactory Business Practices

May 20, 2008

Cookies By Design complaint by Regina Parnell

I ordered a basket of cookies to be delivered to a patient in the hospital on Friday afternoon with the understanding that they would be delivered on Monday. I got a call on Tuesday morning stating they couldn't deliver them because the patient had check out when they tried to deliver @ 4:00pm. When I asked why they delivered so late, I was told that they didn't deliver in the morning.

Since the patient doesn't live in the same town as the business I asked to cancel the order only to be told that they didn't cancel orders. The only other option was to have it shipped to his home at an additional $20.00. I'm sure his $100.00 stale cookies will make him feel much better...

Heaven forbid that they inform a customer of all these pesky details BEFORE the order is placed.

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