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1.7 Based on 6 reviews
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My mother sent me a basket of cookies for my birthday and the cookies were so dry and stale tasting that I was embarrassed to share them. I have always loved Cookies By Design when they had their own delivery, but since they do not deliver themselves any more it taste like they make the cookies in advance and freeze them and then have them delivered by UPS ! My mother called the store in Winter Garden and told them how awful they were and the... Read more

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I ordered their Mothers Day basket of decorated cookies online for my mom in Alabama. They were not delivered on my specified date, but one day early. (Not so much of a big deal). My mom and my sister reside together and both told me the cookies were tasteless and inedible. I paid over $70 dollars for the cookies and was embarrassed that my mom could not even enjoy my gift to her. When I complained to the company, the rep. suggested sending... Read more

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I CALLED THE WEDNESDAY BEFORE VALETINES DAY AND ORDERED MY DAUGHTERS FAMILY A COOKIE BOUQUET. I LEAVE IN ANOTHER STATE SO I GAVE THE WOMAN MY DAUGHTERS CELL PHONE SO SHE COULD PICK THEM UP. THEY NEVER CALLED HER . I CALLED MY DAUGHTER AND SHE FINALLY WENT AND PICKED UP THE BOUQUET. FINDING THEM VER HATEFUL. THE LADY TOLD ME IT WAS A MIS COMMUNICATION, BUT I SPECIFICALLY GAVE HER THE INSTRUCTIONS ALONG WITH MY DAUGHTER CELL NUMBER. THEIR... Read more

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I had phoned cookies by design and had spoken to Jon 4 times to explain how important it was have a tin of cookies ready for Tues. morning and explained why it was so important because my friend was returning to her home country. Tues morning got there and Stephanie took care of me but instead of a nice cookies by design I had to use a Rubbermaid storage container as a gift embarrassing ... And Stephanie phoned Jon and explained how he had... Read more

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I placed an order online on a Friday for a Monday delivery. I have been trying to get a hold of someone at the store and there is no answer....straight to voicemail. No mention of it being Cookies by Design...just a generic, "leave a message". I called customer service and they said they couldn't help. I have no idea what the status of my order is. I am not able to get a time frame for delivery. This is very poor customer service. Next time, I... Read more

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I ordered an "Under the Sea' cookie bouquet for my nephew's first birthday. The cookies arrive - 5 of the 7 were broken! So, instead of being the centerpiece the gift sat in his room in a box. They shipped them without bubble wrap just wrapped in cellophane. When I called, they said they had been having problems with shipping. They offered to send a replacement but the party was over and the cookies are more for looks than taste - they don't... Read more

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my son lives in arizona and the store that I have to deal with 2 years ago that i asked to call before delivering as it is 110 degrees refused saying that it did not have time to call therefore I cancelled the order. I decided this year to give another chance but all I got was a recording and since this was a special order I needed to speak to someone, I decided to call head office big mistake. The customer service just put me through to the... Read more

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They were delivered as promised and looked great. The decorated cookies were stale tasting and the frosting was hard. They would taste amazing if they were fresh. If this is your business how can you not have fresh stock? The chocolate chip cookies that came with it were awful. I threw them out. How can you mess up something as basic as chocolate cookies. I tried to figure out why they tasted so bad, but they didn't taste like anything actually,... Read more

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I ordered cookies today to be delivered to my husbands job. I wanted the lots of love basket, this came with cookies he likes. He comes home with his cookies. It was not what I ordered. It was literally 5 decorated cookies wrapped in plastic. The message I sent to my husband was written by someone else instead of typed up. Then to top it off the cookies are completely nasty.The baskets on line look way better. My cost was almost $70.00. I will... Read more

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I placed an order 2 days in advance, so that there would be no problems. Only to find out they did not deliver until after 4:15 p.m. I was incredibly disappointed that the cookies were delivered so late. I did not order the least expensive arrangement either. The person who was supposed to receive the cookies had left work at 4:00 p.m. When I called the store, they told me they were sorry, but that they deliver from 8 to 5 p.m. It just isn't... Read more

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