Cookies By Design

UGH! If only I could start my own bakery with mediocre cookies! What I paid for was a basket of decorated simple, classic sugar cookies. The cookie itself, okay. You cant mess up a...

I tried to use the cookies by design website to order thank you cookies and the delivery methods were deceiving and hard to figure out. I called for help and the lady on the other...

I spent $59.28 on cookies expecting them to be good. I could've gotten hundreds of cookies from the grocery store for the same price as opposed to the 26 that were ordered from yo...

I recently had a giant MLB cookie sent to my nephew sched'd to arrive on 7/29/11. It was left on their doortep on 7/28/11. When we opened the box on the 29th, the icing had app...

The cookie pie was in pieces and it was so dry and hard my four grandsons ages 3 to 8 wouldn't even eat the pieces and they love any dry crumbled thing if it is close to eatable. A...

This company uses a very large and heavy weight non-recyclable plastic basket to hold a small amount of cookies covered in a huge amount of clear plastic wrap, about 4 times needed...

Rude & Inflexible. I requested my delivery to be delivered by 2:30 PM, and was told it could not, and would not be done. I ordered an over $80.00 cookie arrangement for my husband...

They promised Valentine's Day delivery but couldn't manage to actually deliver the cookies on Valentine's Day. I spent about $100 on two deliveries and both...

I ordered a Valentine's Day cookie basket from Cookies by Design to be hand delivered today. I called to check the status of the order and was told that they are not giving status ...

The cookies by Design website does not tell customers that the cookies they order online will be shipped from a warehouse in Plano,Texas instead of being delivered by a shop that i...

Order from Cookies By Design stores directly: You can look up the store's direct phone number on website - under locations. You can also look up by using the zip cod...

Cookies by Design is one of the worst companies to work with when there were problems with a shipment. Ordered a cookie pie for someone, only to be told it arrived in "many pieces...

I am a very unhappy customer i ordered and cookie gift for my sisters 40th Birthday and not only did they not deliver it but they did event call me to inform me that their was a pr...

Ordered cookies for a graduation and Father's Day, both to be shipped to one house. The day before I was notified that since 2 boxes were being shipped, I would be charged an addi...

Daughter sent mom Cookies by Design.So stale & hard she could not chew on any of them without busting her teeth. They were hard as tombstones & hockey pucks, Surviving dad. Called ...

Cookies by design has lovely cookies that they charge a fortune for, and I honestly I do not mind spending that kind of money for the people I love. The people I love, on the other...

I've been ordering from Cookies by Design for years, as they were known for their lovely gift baskets with gorgeous cookies. Not only have their prices gone up, everything is now s...

I ordered a gift for my sister from Cookies By Design. I had wanted it delivered on my sister's birthday so she would enjoy the surprise at work; that is part of the fun. The day...

I ordered cookies for a customer on 12/16 with a request for delivery on 12/21. 12/21 came and went with no cookies, on 12/22 I called to check status. I was told "I ...

I ordered cookies by design for family that lives in another state for Christmas. I ordered it 3 weeks before christmas. On the day before Christmas eve, I got an e-mail stating th...

You seem to have missed the entire point of my complaint so I'll take "responsibility" to clarify. An attempt to deliver the cookies was made 4 DAYS AFTER...

Look on the website. There is NO customer support. I ordered cookies and hit the wrong state. I am a regular customer but made a mistake. When I saw the printed receipt, it was all...

I ordered a basket of cookies to be delivered to a patient in the hospital on Friday afternoon with the understanding that they would be delivered on Monday. I got a call on Tuesda...

Ordered cookies via internet on May 2 2008 for delivery on May 9, 2008. Delivery confirmed with cookies to be made and delivered by the Orland Park, IL store. On May 9, 2008 at app...