Cookies By Design Complaints and Reviews

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Cookies By Design
Main address: 5585 Rio Vista Drive 33760 Clearwater Florida
877-770-PODS (7637), 1-866-229-4120, ,
  • 47+1 mobile complaints
  • $1.5K claimed losses
  • $31 average
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  • Oct 23
  • Food Vendors
  • Houston, Texas
  • Cookies Delivery
  • 120

I placed an order 2 days in advance, so that there would be no problems. Only to find out they did not deliver until after 4:15 p.m. I was incredibly disappointed that the cookies were delivered so late. I did not order the least expensive arrangement either. The person who was supposed to receive the cookies had left work at 4:00 p.m. When I called the store, they told me they were sorry, but... Read more

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  • Aug 31
  • Food Vendors
  • Online Order
  • 177

First Easter 2014 sent cookie cake to my three grandsons they put the same name on all three when the order specificity stated 3 different names they sent gourmet cookies as an apology.So I forgave, then on Friday 8/29/14 called on my lunch hr to place an order fr the next day and waited over 20 min for a consultant had to get back to work so I hung up Tried again at home I was put on hold for... Read more

Was this review helpful? 1 3


  • Aug 27
  • Food Delivery
  • Gift Basket Delivery
  • 109

I ordered a gift basket based on the photo with the "Same Day Delivery" logo next to the gift basket. When I called to follow up on the delivery of the basket, I was told that I had chosen "next day delivery" -- on a "same day" basket. I don't doubt the product - to me the cookies are very good, but I did not care for the customer service or the wordsmithing regarding the Same Day Delivery. The... Read more

Was this review helpful? 0 0

Worst customer service. Cookie was not good and not worth the 30 dollars I spent for it . Purchased it at S.blvd Charlotte. Very disappointed. Will not return Add comment


  • Jun 30
  • Food Delivery
  • Jacksonville, Florida
  • Horrible Customer Service
  • 104

Order cookies from this company 10 days prior to the date we wanted them delivered. They arrived BROKEN and three days LATE. Person who received them called them cookie dust! Called the local franchise, their solution: 15% off my next purchase. Like I will ever purchase from Cookies by Design again! They went as far to blame UPS for the delivery issue (the company they chose and I paid $20... Read more

Was this review helpful? 1 1


  • Jun 24
  • Food Vendors
  • Grawn, Michigan
  • Despicable Representative
  • 1
  • 1
  • 85

Failed to deliver bouquet to my sister in Virginia until after the event for which I sent them...then "Dixie" the person I spoke with was rude, unprofessional and a despicable representative ....she could care less she lost me as a customer...and I have been a loyal customer...operative "have been"....this is not the service I paid for....I sent "Dixie" an email thanking her for driving me... Read more

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  • Jun 16
  • Food
  • Tampa, Florida
  • Cookie Bouquet
  • 196

I ordered a cookie bouquet for my mother in Tampa, Florida. I live in Michigan. My mother admitted 2 weeks later that the cookies were so bad that she threw them away. I spent a total of $90 for the bouquet. I called the store and after going through the channels, many phone calls I finally got someone to talk with me. The girl who answered the phone stated that they bake cookies on Mondays and... Read more

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  • May 08
  • Food Delivery
  • St. Petersburg, Florida
  • Coupon Bait And Switch
  • 1
  • 1
  • 57

First time customers are advertised to get "10% off" their order with a promocode coupon they email you, but guess what? Right before checkout you will see "regional surcharges" added to the items you purchased - these regional surcharges add just about exactly 10% to your order total... how coincidental... The coupon is actually an illusion because of these hidden surcharges they are obviously... Read more

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  • Feb 19
  • Food Delivery
  • Harrisburg, Pennsylvania
  • Valentines Day Cookies
  • 1
  • 1
  • 138

For all my LGBT friends...Cookies By Design sucks and I felt like they were a little homophobic. After I mentioned to them that my BOYFRIEND did not receive his Valentine's day cookies on time, and it when he did get an something yesterday (the 18th), it was the complete wrong order. The women on the phone refused to refer to him as my boyfriend and called him my "friend" and I had to fight with... Read more

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  • Feb 06
  • Food Vendors
  • Dallas, Texas
  • Gift Basket
  • 1
  • 1
  • 98

I ordered a Christmas cookie bouquet to be delivered to a friend in the Dallas metro plex. Two weeks later I found out the bouquet was not received because my friend had recently moved in town. I contacted Cookies by Design who said they had left the cookies on the porch of the mistaken address. Nowhere on their website does it say they leave warm cookies on porches. Their online policy does... Read more

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