Cookies By Design Complaints and Reviews

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Cookies By Design
Main address: 5585 Rio Vista Drive 33760 Clearwater Florida
877-770-PODS (7637), 1-866-229-4120, , http://www.pods.com/About-Pods/Contact-PODS.aspx
  • 44 complaints
  • $1.5K claimed losses
  • $33 average
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  • Jun 30
  • Food Delivery
  • Jacksonville, Florida
  • Horrible Customer Service

Order cookies from this company 10 days prior to the date we wanted them delivered. They arrived BROKEN and three days LATE. Person who received them called them cookie dust! Called the local franchise, their solution: 15% off my next purchase. Like I will ever purchase from Cookies by Design again! They went as far to blame UPS for the delivery issue (the company they chose and I paid $20... Read more

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  • Jun 24
  • Food Vendors
  • Grawn, Michigan
  • Despicable Representative
  • 8

Failed to deliver bouquet to my sister in Virginia until after the event for which I sent them...then "Dixie" the person I spoke with was rude, unprofessional and a despicable representative ....she could care less she lost me as a customer...and I have been a loyal customer...operative "have been"....this is not the service I paid for....I sent "Dixie" an email thanking her for driving me... Read more

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  • Jun 16
  • Food
  • Tampa, Florida
  • Cookie Bouquet
  • 23

I ordered a cookie bouquet for my mother in Tampa, Florida. I live in Michigan. My mother admitted 2 weeks later that the cookies were so bad that she threw them away. I spent a total of $90 for the bouquet. I called the store and after going through the channels, many phone calls I finally got someone to talk with me. The girl who answered the phone stated that they bake cookies on Mondays and... Read more

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  • May 08
  • Food Delivery
  • St. Petersburg, Florida
  • Coupon Bait And Switch
  • 1
  • 13

First time customers are advertised to get "10% off" their order with a promocode coupon they email you, but guess what? Right before checkout you will see "regional surcharges" added to the items you purchased - these regional surcharges add just about exactly 10% to your order total... how coincidental... The coupon is actually an illusion because of these hidden surcharges they are obviously... Read more

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  • Feb 19
  • Food Delivery
  • Harrisburg, Pennsylvania
  • Valentines Day Cookies
  • 1
  • 42

For all my LGBT friends...Cookies By Design sucks and I felt like they were a little homophobic. After I mentioned to them that my BOYFRIEND did not receive his Valentine's day cookies on time, and it when he did get an something yesterday (the 18th), it was the complete wrong order. The women on the phone refused to refer to him as my boyfriend and called him my "friend" and I had to fight with... Read more

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  • Feb 06
  • Food Vendors
  • Dallas, Texas
  • Gift Basket
  • 1
  • 46

I ordered a Christmas cookie bouquet to be delivered to a friend in the Dallas metro plex. Two weeks later I found out the bouquet was not received because my friend had recently moved in town. I contacted Cookies by Design who said they had left the cookies on the porch of the mistaken address. Nowhere on their website does it say they leave warm cookies on porches. Their online policy does... Read more

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  • Jan 04
  • Food Vendors
  • Birthday Bouquet
  • 32

I had ordered on january 1st a basket of cookies that where supposed to be sent to blake feinstein on january 3rd in tryrone georgia. the order number is 1784527. When I placed the order to go to georgia I had apparently as I had pressed the right state but some how it had ended up with pennsylvania. I had not pressed that state. I also apperently did not have the street address on there but when... Read more

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  • Oct 14, 2013
  • Food Delivery
  • Pasadena, California
  • Cookies Basket
  • 1
  • 56

Presentation for Boss's day gift looked so cute online. I ordered for my boss - just delivered today. Hmm - got a large basket (too big for the dozen cookies I ordered, so it looked 1/2 full) with individually wrapped cookies, all lying down in the basket. The basket itself was wrapped in cellophane. Picture on the website has them fanned out and displayed. Will try to post a picture of... Read more

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  • Sep 05, 2013
  • Food Vendors
  • Disturbance
  • 1
  • 57

At around 8:30, a Mexican man came to my door with an open cardboard box. he arrived in an unlabeled SUV and did not have a t-shirt with a logo on it or anything. As I'm sitting on my couch and my dad is answering the door, I'm wondering what the *** is going on. The cookies were good though and there weren't any other problems but the fact that a stranger in an SUV arrives at my house in the... Read more

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  • May 06, 2013
  • Food
  • Overland Park, Kansas
  • Cookies
  • 68

Do not order from Cookies by Design in Overland Park KS. First off for 4 cookies it came to $53.00, 2nd there are no guarenteed delivery times. It could be 12pm until anywhere til 5. Does it say that on the website?? NO. When I called to see if I could get it ASAP, they said sure, we will get you to the top of the list (coworker last day, leaving) 2:00 rolled around, no cookies. Called again and... Read more

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